CLIENT SATISFACTION

VISIT TO OUR PRACTICE

Other

What are the top 3 attributes that are important to you when choosing a vet practice?
   Convenient location and parking
   Hours of operation
   On-time appointments
   Friendly, caring and knowledgeable team
   A veterinarian who explains the problem and treatment clearly
   Range of services
   Word of mouth
   Other

Other

MAKING YOUR APPOINTMENT

When scheduling the appointment I...
   Was put on hold
   Got an appointment that suited my schedule
   Got a confirmation reminder
   Got a busy signal
   Went online
   Other

Other

FRONT DESK TEAM

The front desk team
   Greeted me and my pet by name
   Were welcoming and courteous
   Were helpful and caring
   Were knowledgeable about the practice services and policies
   Were able to answer my questions
   Other

Other

NURSE AND TECHNICIAN TEAM

The nurse and technician team were
   Friendly and caring
   Knowledgeable
   Able to answer my questions
   Kind and gentle to my pet
   Other

Other

VET TEAM

The veterinarian
   Was caring and polite
   Listened to my concerns and questions
   Explained things clearly and completely
   Answered all my questions
   Other

Other

OVERALL EXPERIENCE

Please describe what aspects of your visit were done well?

Please describe what aspects of your visit could be improved?